Frequently Asked Questions
Frequently Asked Questions
Q: What are the check in / out times?
A: In peak summer months homes 4br+ check in 5pm and out 12pm
In peak summer months homes 3br- check in 3pm and out 10am
In non peak months all homes check in at 4pm and out 11am
Q: What is early check in / late out times?
A: In peak summer months this option is not available
Early check in is at 9am and Late check out is 6pm
Q: Are we expected to clean when we leave?
A: Your cleaning fee covers a deep clean prior to and after your visit however guests who are respectful of the properties are appreciated.
Q: How do we get keys when we arrive?
A: The check in procedure and information on how to get keys will be emailed at the time the reservation is made
Q: Is the kitchen fully stocked?
A: Yes, in many instances stocked better than the average home.
Q: Are linens provided?
A: Yes, all linens are provided.
Q: Is there a washer & dryer available for use?
A: Yes all our properties have a washer & dryer available for the guests use.
Q: Does the unit have a TV?DVD player?
A: Yes all the units have a TV/DVD player.
Q: Does my unit have internet access?
A: Not all homes are equipped with internet - see property details.
Q: Can we bring our dog?
A: Sorry pets are not allowed at any of our properties at any time. (excluding 3406 Sunset which accepts pets)
Q: What is Travel Insurance?
A: An OPTIONAL travel insurance fee covers unexpected events such as hurricanes, illness, travel issues, etc and is available for a fee of 7% of the rent total. If elected, the total premium amount will be added to the initial Deposit, and must be purchased no later than 30 days after the initial booking is made.
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